Facilitation is a process. In order for it to work and achieve the goals a client has set, it has to be well thought-out and properly implemented. It begins well before the actual sessions with participants.

Choosing the Facilitator

An assessment of the client’s needs and requirements is the first step of the facilitation process. This is crucial because it will be the basis for choosing the right facilitator for the job. We have hundreds of professional facilitators in our database and choosing the right one is vital to the success of your facilitation sessions.

Each of our facilitators has their own strengths and areas of expertise. We endeavor to select or recommend one that is the most qualified to handle your particular situation. You can trust us to choose one for you or you can select one yourself from our database using our online system.


We remain in close communication with your facilitator every step of the way. This is not because we do not trust them to do a good job. All our professional facilitators are highly qualified and committed to their craft. In our experience, we have found that open lines of communication between parties contribute significantly to the success of the process. It also helps us (and your facilitators via feedback) to identify possible areas of conflict early in the process (or even before it begins) and implement effective solutions or find ways to avoid them completely.

Your Feedback Is Important

At the end of the facilitation process, we always ask for an honest assessment of your experience. This is helpful in two ways. It shows us our weaknesses, giving us the opportunity to improve them, as well as our strengths. Giving us feedback also gives participants the chance to step back from the experience and gain an objective perspective of what worked (or didn’t) and what was useful and effective or otherwise. Honest and accurate feedback keeps the facilitation process dynamic and relevant.